Privacy Policy

1. How We Use and Disclose Your Health Information
Treatment
We may use and disclose your health information to provide, coordinate, or manage your treatment and services, including sharing information with therapists, supervisors, and other healthcare professionals involved in your care.

Payment
We may use and disclose your health information for billing and payment purposes, including submitting claims to insurance providers and obtaining prior authorizations.

Health Care Operations
We may use and disclose your health information for operational purposes necessary to run our organization, improve quality of care, and ensure compliance.

Family Members and Others Involved in Your Care
With your consent, or as permitted by law, we may disclose relevant health information to family members or others involved in your care or payment.

2. Telehealth and Electronic Services
KLEO provides telehealth services using secure video conferencing platforms and electronic scheduling systems. While safeguards are in place, electronic communications may involve inherent privacy risks.

By accessing telehealth services or submitting information electronically, you consent to the electronic transmission of your health information.

3. Phone, Text, Email, and Voicemail Communications
By providing your contact information, you authorize KLEO to communicate with you via phone, text, email, or voicemail for non-marketing purposes such as appointment reminders and care coordination.

Text Messaging Opt-Out
You may opt out of text messages at any time by replying STOP.

Disclaimer for Third-Party Text Messaging Services
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

4. Online Scheduling and Electronic Forms
Information submitted through our online scheduling and intake forms becomes part of your health record and is protected under this Notice.

5. Sharing Information with Third-Party Vendors
We may share personal and health information with third-party vendors to provide
operational support, such as:
- Website analytics and tracking
- Online lead management
- Telehealth platform support
- Billing and payment processing

All third-party vendors are required to protect your information in accordance
with HIPAA and our internal privacy standards.

Required Disclaimer:
“All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.”

6. Children’s Privacy
KLEO provides services to children, including clients as young as 8 years old. Protecting the privacy of minors is a top priority.

Parental/Guardian Consent
Parents or legal guardians must provide consent before any child can receive services, use the online portal, or receive electronic communications such as appointment reminders.

Access, Correction, and Deletion
Parents or guardians may access, review, and request correction or deletion of their child’s personal health information by contacting our Privacy Officer at help@kleo.org.

Limited Collection
We only collect personal and health information from minors necessary to provide care, coordinate treatment, and manage appointments.

Communications
All communications regarding a minor client, including appointment reminders, test results, or care coordination, are directed to the parent or legal guardian unless otherwise authorized in writing.

Data Protection
Minors’ information is protected under HIPAA and applicable state laws.

Deletion / Opt-Out
Parents or guardians may request deletion of a child’s information or opt out of non-essential communications at any time.

Online Services
Parent or guardian accounts and consent are required for minor access.

7. Your Rights
You have the right to:
- Access and obtain copies of your health information
- Request amendments
- Receive an accounting of disclosures
- Request restrictions
- Request confidential communications
- Be notified of a data breach
Requests can be submitted to our Privacy Officer at help@kleo.org

8. Data Retention
KLEO retains personal and health information only as long as necessary to provide services, comply with legal obligations, and maintain operational integrity.

De-identified data may be retained for research or analytics purposes.

9. Changes to This Notice
KLEO reserves the right to change this Notice. Updated versions will be posted on our website.

10. Questions or Complaints
For questions or complaints about this Notice or our privacy practices, contact:
Privacy Officer
Email: help@kleo.org

You may also file a complaint with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights.